Privacy Policy
Last Updated: 6th July, 2026
Introduction
Welcome to Paige&Pixel (“we”, “us”, “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, use our services, or communicate with us.
We are committed to handling personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and your rights regarding your personal data.
Who we are
Paige&Pixel provides website design, website hosting, maintenance and related digital services.
For data protection purposes, Paige&Pixel is the data controller responsible for the personal information we process for our own business purposes.
This includes information we process to:
- respond to enquiries
- manage customer relationships
- provide services
- administer contracts
- provide support
- maintain our business records
- communicate with customers
We are registered with the Information Commissioner’s Office (ICO) under registration number: ZC162306
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us:
Email: hello@paigeandpixel.uk
Phone: +44 75417 05900
Our role as data controller and data processor
Paige&Pixel acts as a data controller when we decide why and how personal information is processed for our own business purposes.
Examples include:
- managing customer accounts
- responding to enquiries
- delivering services
- processing payments
- maintaining records
- communicating with customers
Where Paige&Pixel provides website design, hosting, maintenance, content management or related digital services, customers remain responsible for determining what personal information their own websites, platforms or business activities collect, why it is collected, and how it is used.
Depending on the service provided, customers may act as the data controller for information collected through their own websites or business systems.
Where Paige&Pixel stores, hosts, displays or technically manages customer-controlled information on a customer’s instructions, Paige&Pixel may act as a data processor.
In these circumstances, we only process information as necessary to provide the agreed service and in accordance with the customer’s instructions.
What personal data we collect
We may collect different types of personal data depending on how you interact with us.
Information you provide directly
You may provide personal information when you:
- complete a contact form
- email or phone us
- request information about our services
- book a consultation or appointment
- enter into a contract with us
- purchase or use our services
- contact us for support
- communicate with us through messaging platforms or social media
This may include:
- your name
- email address
- telephone number
- postal address
- business details
- website requirements and project information
- contract information
- correspondence and messages
- payment and invoice information
- any other information you choose to provide
This may also include information provided when you subscribe to newsletters, request resources, download guides, join mailing lists, or complete marketing sign-up forms.
Please avoid sending sensitive personal information unless it is necessary for the purpose you are contacting us.
Information collected automatically
When you visit our website, we may automatically collect limited technical information, including:
- IP address
- browser type
- device information
- operating system
- website usage information
- pages visited
- dates and times of visits
This information may be collected through cookies, analytics tools and server logs.
We use this information to help:
- maintain website security
- improve functionality
- monitor performance
- understand how visitors use our website
Information collected through communication platforms
We may receive information through social media platforms, messaging services or other online communication channels.
The information collected depends on the platform used and your privacy settings.
These platforms operate under their own privacy policies, and we recommend reviewing their policies before providing personal information.
How we collect your information
We collect personal information in several ways, including:
- when you submit information through forms on our website
- when you contact us by email or phone
- when you communicate with us through social media or messaging platforms
- when you enter into a service agreement with us
- during discussions about your project
- when you use our website
- when you use our services
We may also collect limited technical information automatically through website technologies such as cookies and analytics tools.
Why we collect and use your information
We use personal data for the following purposes:
Providing our services
To:
- discuss your requirements
- design and deliver websites
- provide hosting and maintenance services
- manage projects
- provide customer support
- maintain our working relationship
Communication
To:
- respond to enquiries
- answer questions
- provide updates
- provide service-related information
Contracts and administration
To:
- prepare agreements
- manage invoices and payments
- maintain business records
- fulfil contractual obligations
Improving our services
To:
- monitor website performance
- improve our website and services
- understand visitor behaviour
- identify technical issues
Marketing communications
Where you choose to subscribe to newsletters, updates, resources or marketing communications, we may process:
- your name
- email address
- communication preferences
- consent records
We use this information to send relevant updates about our services, resources and business information.
We only send marketing communications where we have a lawful basis to do so.
You can unsubscribe at any time using the unsubscribe option in our emails or by contacting us.
Security and protection
We use information to:
- protect our systems
- maintain website security
- prevent misuse
- investigate potential issues
- protect our business and customers
Our lawful basis for processing your information
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide services, manage projects, fulfil agreements or communicate with customers.
Legitimate interests
Where processing is necessary for our legitimate business interests, including:
- improving services
- responding to enquiries
- maintaining security
- managing our business
- protecting our legal rights
We only rely on legitimate interests where processing is necessary and balanced against individual rights.
Consent
Where you have provided permission for a specific purpose, such as marketing communications or non-essential cookies.
You can withdraw consent at any time.
Legal obligation
Where we are required to process information to comply with legal or regulatory requirements.
Where your information is stored
Personal data may be stored securely using:
- secure email systems
- website systems
- customer management systems
- cloud storage
- hosting platforms
- business devices
- communication systems
The specific systems and providers we use may change as our services develop.
We continue to use appropriate safeguards and trusted providers to protect personal information.
Access to personal information is limited to authorised individuals who need it for legitimate business purposes.
Third-party services and platforms
We use trusted third-party providers to support our website, business operations and delivery of services.
These may include:
- website hosting providers
- cloud storage providers
- analytics providers
- communication platforms
- booking systems
- email providers
- payment providers
- software providers
- professional advisers
Some providers may act as data processors on our behalf. Others may act as independent data controllers depending on the service provided.
We only share personal information where necessary to:
- provide services
- operate our business
- maintain security
- comply with legal obligations
- provide requested services
We do not sell personal data.
Current providers used by Paige&Pixel
Our current providers may include:
Hosting services
Our websites and customer websites are hosted through Hosting Heroes using UK-based servers.
Google services
We may use Google services including:
- Google Drive
- Google Analytics
- Google Calendar integrations
- Google reCAPTCHA
Google may process information in locations inside or outside the UK.
Where international processing occurs, appropriate safeguards are relied upon in accordance with UK GDPR.
Other service providers
We may use trusted suppliers for:
- IT support
- software services
- technical support
- professional advice
- backup services
Providers only receive information necessary to provide their services.
Links to external websites and platforms
Our website may include links to external websites, platforms or online services operated by third parties.
These may include:
- social media platforms
- professional directories
- membership organisations
- review websites
- booking platforms
- other external resources
When you click an external link, you leave our website and the privacy practices of that third party apply.
We do not control how external websites collect, store or use personal information.
How long we keep your information
We keep personal data only for as long as necessary for the purpose it was collected.
Retention periods depend on:
- the type of information
- why it is processed
- legal requirements
- business needs
Client and project records
Where you enter into a working relationship with us, we may retain information for the duration of the relationship and for a reasonable period afterwards where necessary.
This may include:
- contracts
- project information
- communications
- invoices
- service records
Enquiries
If you contact us but do not become a customer, we may retain your enquiry information for a reasonable period to respond, manage follow-up communication and maintain appropriate business records.
Marketing records
Marketing information is retained while you remain subscribed.
If you unsubscribe, we will stop sending marketing communications and may retain limited records of your preferences where necessary to demonstrate compliance.
Backups
Some information may remain temporarily within backups due to technical processes. We take reasonable steps to remove information when backups are securely overwritten.
Affiliate links
From time to time, our website may include affiliate links.
If you click an affiliate link and purchase a service or product, we may receive a commission at no additional cost to you.
Affiliate relationships do not affect our recommendations or content.
Your data protection rights
Under UK data protection law, you have rights including:
Right of access
You can request a copy of the personal data we hold about you.
Right to rectification
You can request correction of inaccurate information.
Right to erasure
You can request deletion where there is no lawful reason for continued processing.
Right to restriction
You can request that processing is restricted in certain circumstances.
Right to data portability
You can request your information in a structured and commonly used format where applicable.
Right to object
You can object to certain processing, including processing based on legitimate interests.
Rights relating to automated decision-making
You have rights regarding decisions made solely through automated processing where applicable.
To exercise your rights, contact:
hello@paigeandpixel.uk
We will respond in accordance with UK data protection law.
Security and data breaches
We use appropriate technical and organisational measures to protect personal information.
These may include:
- secure passwords
- access controls
- secure systems
- encryption where available
- software updates
- security monitoring
- appropriate storage procedures
If a personal data breach occurs, we will assess the risk and take appropriate action.
Where required by UK GDPR, we will notify the Information Commissioner’s Office within 72 hours and inform affected individuals where required.
Complaints about how we handle your personal data
We take privacy concerns seriously.
If you believe we have not handled your personal data appropriately, please contact:
We will acknowledge and investigate concerns and respond within a reasonable timeframe.
If you remain unhappy, you have the right to contact the Information Commissioner’s Office:
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last Updated” date.
Contact information
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Paige&Pixel
Email: hello@paigeandpixel.uk
Phone: +44 75417 05900
Privacy contact:
Via Google Meet video conference