We offer clear, upfront pricing for each website package, along with an ongoing monthly fee that covers secure hosting and regular technical maintenance. All payments are made by bank transfer, and we’ll guide you through each step so everything feels simple and transparent.

Once you’ve returned your signed contract and deposit, your website build date is confirmed. We’ll work with you to agree on a timescale that allows enough time for you to prepare your content. Most builds take between two and four weeks once all your materials are received, but we’ll discuss your specific needs and keep you informed at every stage.

Your Starter Pack includes a clear checklist to help you prepare everything you’ll need, from text and images to colour preferences and layout ideas. We encourage you to take your time — thinking about what you’d like potential clients to know about you and how you work. If you need a little guidance along the way, we’re happy to help you shape your ideas so your website feels genuine and professional from the start.

Both packages allow you to personalise your website so it feels authentic to you and your practice. You can adapt text, colours, fonts, and images to reflect your style. The Single Page package keeps everything simple on one scrolling page, while the Multi Page package offers more flexibility — allowing you to reorder or repurpose sections such as About Me, Services, and Contact to suit your needs. We’ll guide you through what’s possible and help you get the right balance between structure and individuality.

If you’d like a website that’s completely bespoke, our Custom Design service is available. We can discuss your ideas — from colours, fonts, and layout preferences to examples of designs you love — and create a unique site that reflects your professional identity and values.

Yes. When your first website preview link is ready, you’ll have the opportunity to review everything and request small adjustments at no extra cost as part of the review phase. If you wish to make larger design or structural changes during the review or after your site goes live, these may incur an additional fee. We’ll always explain any costs clearly so you can decide what’s right for you.

Yes, absolutely. Every website we build is fully responsive, meaning it automatically adjusts to look great and function smoothly on mobiles, tablets, and desktop computers.

Your package includes hosting and regular technical maintenance to keep your site secure and running smoothly. We’ll also be here to discuss any future updates or options you may wish to explore as your practice develops — such as SEO improvements, content changes, or new features — so your website can grow alongside you.

You retain full ownership of your website content — including your text, images, and domain name. We provide the design, hosting, and regular technical maintenance, ensuring everything runs securely and smoothly in the background. If you ever choose to move your site elsewhere, we’ll help make the process as straightforward as possible.

A domain name is your website’s address on the internet — it’s how people find you online (for example, www.yourpractice.uk). You’ll need your own domain name before your website can go live. You can easily register one yourself with providers such as 123-Reg, who offer helpful tools to check availability and pricing. We generally recommend a .uk or .co.uk domain for counselling websites. Once your domain is registered, we’ll connect it to your new website for you.

Yes. Every website we build includes basic on-page SEO to help search engines like Google understand your content. We’ll add relevant questions, answers, and structure so your site is easy to find. For counsellors and therapists, SEO often starts with natural, location-based phrases such as “anxiety counselling in Bristol” — and we’ll guide you through how to include these naturally in your wording. Technical details: we use meta questions and answers, keyword-friendly headings (H1–H3), and submit sitemaps for indexing when required.

Yes. Your website comes with a cookie consent banner, which appears the first time someone visits your site and lets them accept or decline cookies. We’ll also include a Cookie Policy page that explains what cookies are, what’s collected, and how visitors can manage their preferences. Technical details: the banner complies with UK GDPR and PECR regulations, and optional analytics cookies are disabled until consent is given.

Yes. Every website includes a secure contact form so clients can message you directly from your site. We configure each form to send messages straight to your email, ensuring enquiries arrive safely and efficiently. Technical details: contact forms use SSL encryption and server-side validation to protect client data and prevent spam.

Yes, it’s a legal requirement if you collect any personal data — for example, through a contact form or newsletter sign-up. We provide a professional Privacy Policy template tailored for counselling websites, which you can personalise to reflect your own practice, data handling, and storage arrangements. Technical details: your Privacy Policy meets GDPR standards and links to your Cookie Policy for transparency.

Yes. We design with accessibility in mind, so your website is clear, readable, and usable by everyone — including people using assistive technologies such as screen readers. This includes clear headings, good colour contrast, and easy navigation. Technical details: we follow WCAG 2.1 AA standards where possible, with alt text for images, labelled form fields, and keyboard-friendly navigation.

Yes. All our websites include an SSL certificate as standard. You’ll see this as the little padlock symbol in your browser’s address bar, showing your site is secure. SSL encrypts any data transferred between your website and visitors, protecting contact form submissions and login details. Technical details: SSL uses the HTTPS protocol to encrypt communication and improves trust signals for search engines.

Yes. We’ll guide you through setting up a professional email address such as hello@yourpractice.co.uk once your domain is registered. You can continue to use your existing email provider or set up domain-linked mail through 123-Reg, Microsoft, or Google Workspace — whichever suits you best. Technical details: email setup includes secure IMAP/SMTP access and DKIM spam protection system to sign outgoing email messages.

Yes. We’ll show you how to set up free analytics tools such as Google Analytics, so you can see how many visitors your site receives and which pages they view most. This helps you understand what’s working well and where you might want to focus future updates. Technical details: we’ll include tracking code integration and ensure analytics cookies comply with your consent banner settings.

We continuously monitor your website’s hosting environment for potential threats or software vulnerabilities. Our system checks for unusual activity and keeps your site’s core files, themes, and plugins up to date. Technical details: automated server-level monitoring flags irregularities, while patch management keeps software current for enhanced protection.

We apply regular updates to your website’s, plugins, and security software to ensure everything runs safely and smoothly. We also use secure cloud-based hosting with daily backups, so your content is always protected. Technical details: updates follow best-practice version control, and cloud servers use firewalls, malware scanning, and redundancy systems for reliability.